Shipping Policy

Overview

CyboPal expects global fulfillment to begin in Summer 2026. Until then, in-stock orders may ship from available fulfillment locations depending on inventory and destination. International shipping and regional timing will roll out as global distribution becomes available.

Order processing

We process orders within 1 to 2 business days. Orders placed on weekends or public holidays will start processing the next business day. During peak periods processing may take longer, and we will notify you by email if there is a material delay.

Shipping methods and estimated delivery times

Note that these are estimates. Actual transit time can vary depending on origin, destination, customs, carrier capacity, and local last-mile delivery conditions.

• Sea freight (economy, for preorders and bulk shipments)

Time to destination port: about 45 calendar days from departure.
Typical inland delivery to your door after port arrival: 3 to 10 business days, depending on courier and whether your address is urban or suburban/rural.
Total estimated door-to-door: roughly 48 to 55+ days.

• Air freight (expedited for preorders or limited stock)

Time to destination port or air hub: about 7 calendar days from departure.
Typical inland delivery after arrival: 5 to 10 business days, depending on carrier and local delivery conditions.
Total estimated door-to-door: roughly 8 to 15 days.
• Express / local courier (in-stock items)
Typical delivery: 7 to 15 business days depending on carrier and destination.

Shipping fees and preorders

Shipping fees vary by product, shipping method, and destination. At checkout you will see the available shipping options and exact costs. Preorder shipping may be charged at checkout or invoiced when we ship, depending on the product page terms.

Customs, duties, and taxes

For international orders, customs duties, import taxes, and brokerage charges may apply. These charges are the buyer’s responsibility unless otherwise stated. Transit and customs processes may add extra time beyond the estimates above.

Shipment confirmation and tracking

After your order ships you will receive a confirmation email with tracking information. Tracking updates for sea freight may take several days to appear as containers move through ports and customs. If tracking is not updated within the expected window, contact support and we will investigate.

Address accuracy and delivery restrictions

Please make sure your shipping address is complete and accurate. We do not ship to P.O. Boxes, APO/FPO/DPO addresses, or certain remote territories unless explicitly offered at checkout. CyboPal is not responsible for delays or losses due to incorrect shipping information provided by the customer.

Damages, lost or delayed shipments

If your package arrives damaged, please keep all packaging and contact support within 5 business days with photos and descriptions. For lost or significantly delayed shipments, contact support and we will work with the carrier to resolve the issue. For shipments damaged in transit, we will assist you with a carrier claim.

Returns and refunds

Return instructions and eligibility are covered under our Return and Refund Policy. For return or refund questions related to shipping, contact support.

Important notes for preorder customers

Preorders are subject to the production and shipping schedule posted on the product page. Preorder arrivals internally follow the sea or air timelines above. We recommend reviewing the specific preorder terms on the product page for lead times, shipping method options, and any refund or cancellation rules.

Contact and support

For shipping questions or to report a problem, emailcontact@cybopal.com.

Include your order number and a short description so we can respond quickly.